Calyx offers digital voice recording solutions that help organisations capture information on workforce performance, customer interactions and customer service processes in order for informed decisions or change processes to be made, or adjust staffing as needed. Voice recording also helps to protect a company's investments by providing tamper-proof recording and the archiving of telephone conversations that occur on monitored extensions.
Voice recording can capture all telephone interactions on analogue extensions, digital extensions, Voice over IP and trunk side for safety, quality assurance, compliance and/or verification purposes. Recordings are encrypted, access is secured and records can be sorted and searched against either locally or remotely according to various parameters.
Calyx designs, installs and supports call recording solutions that combine software and services to help your business improve everything from customer interactions in your contact centre to underlying back-office processes that impact the customer experience. Voice recording provides a new level of visibility into customer service processes, workforce performance and customer intelligence across your organisation.